# Help

URL: https://interfaze.ai/help

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### FAQs

What are the rate limits?

You can make 50 requests per second. If you need more, please contact us at support@interfaze.ai

How do I track my usage?

You can track your usage on the dashboard. We'll be adding more detailed metrics and analytics in the future.

Are my messages/prompts stored?

We don't store or log any messages or prompts by default. When we do offer observability and logging in the future, you will have the option to allow or disallow storage.

How do I report bugs?

We do expect many bugs and issues. Please report them to us at support@interfaze.ai

How do I get in contact with the team for other inquiries?

Please email us at support@interfaze.ai or reach out to Yoeven on X: https://x.com/yoeven

Do you charge for infrastructure usage like Sandbox containers, Browser engine, etc.?

We don't have a separate charge for infrastructure usage. Infrastructure usage is converted to tokens and added to both input and output tokens. For example, for a code execution, we'll add input tokens for the code inputted and output tokens for the output generated by the sandbox regardless for how long it took to execute.

Do you charge for caching?

We don't charge for caching, if a specific token is cached, it won't be counted towards your usage.

How do you count tokens for media and binary data?

Images, pdf, audio, etc are converted to binary data and are counted as input tokens. The best way to estimate the tokens is to run a test request and see the token count based on your media.

How do I track my usage?

You can track your usage on the dashboard. We'll be adding more detailed metrics and analytics in the future.

How can I reduce my overall cost?

You can reduce your cost by activating only the required parts of the model by using the 'run task' feature which generates a pre-defined structure output as your result and significantly reducing the intermediary token count.

What does my input token count increase more than the input I gave it?

The interfaze architecture runs a chain of multipass pre-processing steps which increase the input context leading to a higher deterministic output and lower output token cost.

If I need to run interfaze on my own infrastructure, can you provide a self-hosted solution?

Yes, we can provide a self-hosted solution. Please contact us at support@interfaze.ai for more details.